Communication from SHARE NOW to Partner

Outage / major impact

SHARE NOW will provide a communication channel (email, slack) where SHARE NOW will provide pro-actively information about any major outages which have an impact for the Partner.

Maintenances

SHARE NOW will inform the partner through email or slack about planned maintenances.

Communication to SHARE NOW from Partner:

Outage / major impact

In case the outage has not been reported via the aligned communication channel, SHARE NOW provides a telephone number with a 24x7 service.

If you can find a notification in the channel one or more teams within SHARE NOW have been already informed by our monitoring and are already involved to resolve the issue.

Minor issues

SHARE NOW is not to be involved for non critical issues, bug reports, feature requests etc. using the provided phone number inside or outside of business hours.
An appropriate, aligned communication channel shall be used in this case.